Emergency & Ambulance Transportation Services: What to Offer Your Customers

what to offer

When it comes to ambulance and emergency transportation services, there are many options for customers. As a result, it can be difficult for entrepreneurs to determine which services they should offer with their business. 

This article will outline the typical services offered by ambulance and emergency transportation providers, as well as help entrepreneurs decide which services would be most beneficial for their customers.


Emergency and Ambulance Transport Services Overview

Emergency transportation services are typically categorized as either emergency medical services (EMS) or non-emergency medical transportation (NEMT).

Emergency Medical Services (EMS)

Emergency medical services are defined as “the transport of sick or injured people by ambulance in response to an emergency call.” When most people think of ambulance services, they are thinking of EMS.

Emergency Medical Services (EMS) include ambulance services that transport patients to the hospital in life-threatening situations. This could include cases of heart attack, stroke, or significant trauma. Ambulance transportation services provide this type of emergency transportation.

Some examples of typical EMS transportation services include:

  • Responding to 911 calls for medical emergencies
  • Providing transport to and from the hospital for patients with medical conditions that require immediate care
  • Providing transport for patients who need to be seen by a specialist at a different hospital


Non-Emergency Medical Transportation (NEMT)

Non-emergency medical transportation is defined as “the transport of people who do not require ambulance services, but who still need some form of medical assistance.” NEMT transportation is typically used for patients who need to be transported to and from doctor’s appointments, physical therapy, dialysis, etc., but do not have a medical emergency.

Non-Emergency Medical Transportation (NEMT) includes ambulance transportation for patients who are not in life-threatening situations but still need medical attention. This could include patients who need to be transported to dialysis appointments or those who require special event ambulance services.

Some examples of typical NEMT transportation services include providing transport to and from:

  • Doctor’s appointments
  • Physical therapy
  • Dialysis treatments
  • The hospital for non-emergency procedures

Clients need both services but what an ambulance company offers will vary. It is essential to know the difference so that you can offer the right services to your customers.


Dialysis Transport

Dialysis transport is a type of NEMT transportation that specifically provides transport for patients who need to receive dialysis treatments. Dialysis transport typically involves taking the patient to and from the dialysis center for their treatments.

Some examples of typical dialysis transport services include:

  • Providing transport to and from the dialysis center
  • Coordinating with the dialysis center to ensure that the patient receives their treatment on time
  • Providing support and assistance to the patient during their dialysis treatment

The number of individuals who need dialysis transport services is expected to grow in the coming years. This is due to the aging population and the increase in chronic diseases that require dialysis treatments.


Special Event Ambulance

A special event ambulance is a type of ambulance service designed to provide medical care at special events, such as concerts, sporting events, festivals, etc. Special event ambulance services typically have a team of paramedics and EMTs on standby in case of any medical emergencies.

The need for medical attention at special events has increased in recent years. This is due to the increase in attendance at large events and the resulting increase in medical emergencies.



Entrepreneurs should consider the different types of ambulance and emergency transportation services available when deciding which services to offer with their business. They should also consider the needs of their customers and what would be most beneficial for them. 

By providing various services, entrepreneurs can ensure that they can meet the needs of their customers and provide them with the best possible service.